Products & Stock
Overview
Products are the retail items and consumables a business stocks — things sold over the counter or used up during services. The Inventory area's Products tab shows everything held at the selected branch, including current stock levels.
Adding a product
New products are created by recording their first purchase rather than through a separate blank "add product" form: use Inventory → Purchase History → New Purchase for a single product (this can create the product on the fly), or Inventory → Stock Orders → New Stock Order for a multi-line purchase from one supplier.
While recording the purchase, fill in the product's basics: photo, name, category, description, barcode/SKU/UPC (SKU is auto-generated if left blank), and the cost (supply) price.
Toggle "Enable retail sales" if customers can buy it directly (products not for retail are for in-house/professional use only — e.g. consumed during a service rather than sold). This reveals a retail price field with an auto-computed markup percentage, quick profit-margin shortcuts (+10/20/30/50/100%), and a per-product VAT override if it should differ from the business default.
Pick a unit type (Bottles, Tubes, Pieces, Kilograms, Grams, Litres, Millilitres, Packs, Box, Can, Unit, or a custom unit). Sub-units can also be enabled — e.g. tracking a box of blister packs down to the individual pill.
Assign a default supplier, choose a stock tracking mode, and, if tracking is on, set a Low Stock Level and a Reorder Quantity.
Save. The quantity recorded becomes the product's opening stock.
Stock tracking modes
No Tracking — quantity isn't tracked at all.
Simple — a running total quantity.
Batch — individual batches with their own expiry dates, for products that can go off (see Inventory Management for batch and expiry detail).
Low-stock reordering
Each product can have a low-stock level and a reorder quantity. When stock falls to or below the low-stock level, the product is flagged as low so it can be reordered before it runs out — but the threshold is purely a flag/alert; it doesn't block a sale, and stock can go negative. Linking a product to a supplier speeds up creating stock orders, and a shortcut can generate a stock order pre-filled with everything currently below its low-stock level.
Editing products and stock behavior
Tap a product to view its details — current stock, pricing, supplier, and history — and edit any field. Stock decreases automatically the moment a sale is completed — that is, when payment is confirmed at checkout (Sales or Retail POS), not merely when an item is added to a cart or left as a draft. Stock increases again when a purchase, stock-take correction, or transfer-in is recorded.
Products used up during a service (e.g. color, developer) aren't deducted automatically just because the service was performed — there's no automatic link between a service and the products it consumes. To reflect what a service actually uses, that consumption needs to be recorded as a retail line at checkout or via the product's Update Stock action.
Importing and exporting products
The Inventory tools menu allows exporting the full product list to CSV, downloading a blank product template, and importing products from a CSV file. Importing previews the rows and creates suppliers as needed. Low-stock items can also be exported, or a ready-made low-stock reorder can be exported in one step.
Handling an online order
If the business has Product Delivery enabled (a business-wide setting), customers can order products for shipping or in-store pickup. Pickup is always available regardless of whether delivery is turned on.
Orders land in Inventory → Online Orders and move through Placed → Shipped / Ready for Pickup → Received, or Cancelled at any point before Received. Placing an order holds the stock (reserved, but not yet deducted) — the actual stock deduction happens once the order is marked Received. Cancelling before that point releases the hold and triggers a full refund; an order can't be cancelled once it's already Received.