Commission Plans
Overview
Commission plans pay staff a share of what they sell — either per booking or sale, or based on their total revenue over a period. You configure a plan once and then assign it to one or more staff members.
Where to find it
Staff Payroll → Total Commissions card, or your business's Payment/Commission Plans area.
How commission is calculated, underneath any plan
No matter which plan type you use, commission is always calculated on each staff member's net service revenue — not the raw list price of what they sold:
A service covered by a package is valued at the amount that was allocated to it when the package was originally sold.
A service covered by a membership is valued at the prepaid amount set aside when the membership was purchased — already net of the membership's own discount.
A regular, individually-priced service is valued at its price after its own discount and after its share of any cart-level or coupon discount.
Tips are never included in this base (100% of tips go to the staff member separately), and tax/VAT is always excluded too. Cancelled or voided bookings, and removed service line items, never count toward commission.
Per Item
Pays commission on each service and/or product sold.
Calculation: a percentage of the item's price, or a fixed amount per item.
Choose whether it applies to Services, Products, or both.
Apply after discount (on by default) — commission is calculated on the discounted price customers actually paid, not the list price.
Commission on profit (products only) — pays a share of the margin instead of the full sale price.
Scope the plan to specific services/products or categories, or leave it unrestricted to apply to everything.
Example: at a flat 10%, a Haircut priced at 100 earns 10 in commission, and a Manicure priced at 50 earns 5 — a total of 15.
Tiered
Pays commission based on the staff member's total revenue over the plan's period (Weekly or Monthly), split into tiers you define.
Percentage tiers are progressive, like a tax bracket — each tier's rate only applies to the slice of revenue that falls inside that tier's range, not the whole amount.
Example: with tiers of 0–10,000 at 5%, 10,000–20,000 at 8%, and 20,000+ at 10%, a staff member who brings in 35,000 earns: (10,000 × 5%) + (10,000 × 8%) + (15,000 × 10%) = 500 + 800 + 1,500 = 2,800 total commission.
Fixed-amount tiers are cumulative — every tier threshold reached pays its fixed bonus, and they stack.
Example: with tiers of 0+ paying 200, 10,000+ paying an extra 500, and 20,000+ paying an extra 1,000, a staff member earning 12,000 receives 200 + 500 = 700 total (the 20,000 tier isn't reached, so its 1,000 doesn't apply).
Salary Based Tiered
Works like Tiered, but a base salary deduction is subtracted from revenue first, and only the single highest tier reached applies — as a flat rate to the entire remaining amount, not progressively.
Example: a staff member brings in revenue that, after subtracting the base salary deduction, leaves 30,000 in excess. With tiers of under 10,000 at 5%, 10,000–20,000 at 8%, and over 20,000 at 10%, the whole 30,000 falls into the top tier — so all of it is commissioned at 10%, for 3,000 total commission. If revenue lands exactly on a tier's threshold, the higher tier is the one that applies.
Every plan type shows a live Commission Example panel while you configure it, so you can check the math against a sample number before saving.
Item-level overrides
Beyond a staff member's general plan, you can set a per-staff exception for specific items — pick one or more services, products, memberships, or gift cards (or an entire category), and give that person a different percentage or fixed commission just for those. This overrides whatever their assigned plan would otherwise calculate for those items. Product-based overrides can be based on full price or profit margin, same as plan-level rules.
Assigning plans to staff
From a staff member's payroll dashboard (or the plan's own screen), assign one or more commission plans to them. A Commission History screen then shows the calculated commission per period once their bookings and sales start flowing through.
Notes & limitations
A Per Item plan must apply to at least one of services or products. Tiered plans require at least one tier. Editing a plan updates future calculations; it doesn't retroactively recalculate past periods.